You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure.

• The Infrastructure Engineer is responsible for the technical direction of Network Platforms within a portfolio, providing consulting expertise, leveraging business and technical knowledge to support business strategies and deliver business value. 
• Plays an integral role in building and enhancing the network infrastructure required to support the platform(s) or set of applications in terms of robustness, scalability, availability and efficiency. 
• Works with Technical and Business Architects to ensure developments support the business and IT strategic plan.
• Performs as a high-level, Technical SME (subject matter expert) for the Global Network Infrastructure at American Express
• Has strong troubleshooting skills to resolve high-severity, business-impacting outages and incidents
• Has responsibility for the technical direction of the platform(s)/applications within the supported portfolio
• Works with architecture consultants to ensure Infrastructure build aligns to business and IT strategy
• Partners with the American Express Technology architecture teams in determining a practical adaptation of enterprise standards through informal feedback sessions
• Coaches and mentors less experienced colleagues as required
• Participates in relevant network communities
• Works with the Directors of Business and Technical Architecture to identify technical solutions and business process improvements in support of the business and IT strategic direction
• Manages (monitors and addresses) third party work in terms of quality and adherence to standards
• Ensures accurate asset information is recorded/documented for the platform/application supported
• Expert level knowledge in networking protocols like TCP/IP, OSPF, and BGP is required
• Expert level knowledge in switching technologies like Spanning tree, Port Channels, VPCs, Ethernet is required
• Expert level knowledge in packet capture analysis
• Expert level Knowledge of Application Delivery Controllers / Load Balancers and Global Traffic Managers such as F5
• Experience with networking platforms like Cisco IOS, IOS-XE, ASR, Nexus OS, Catalyst Switches, Arista EOS, Cumulus, Viptela vEdge/vManage, Aruba Wireless, Riverbed Steelhead and Interceptors, Cisco WAAS and AppNavs, Palo Alto Firewalls, Cisco ASA VPNs
• Experience in network automation using Python, Ansible, Puppet, etc., Netmiko, Rest API, JSON/XML
• Experience in web frameworks (Django or Flask preferred) 
• Experience in Linux systems administration

Minimum Qualifications:

• 8+ years engineering experience in a global Data Centre environment in the  IT industry.
• Bachelor’s Degree in Computer Science, Computer Science Engineering, or significant experience
• Experience with design and implementation of Data Centre Network Infrastructure.
• Experience with Software-Defined Networking, Data Center Fabrics, Cisco ACI, NSX-T, MP-BGP eVPN and VXLAN, SD-WAN, GWAN MPLS-VPNs, Data Center Interconnects, Internet Edge POPs, Campus Networks, and Wireless Networks
• Experience in network automation using Python, Ansible, Puppet, etc., Netmiko, Rest API, JSON/XML
• Experience with in depth problem solving, analytical analysis, reporting and presentation to senior leaders and key partners
• Ability to lead, influence and drive vendor direction to deliver innovated solutions that are advantageous to American Express Tried outstanding personal integrity and ability to build trust and collaborate across an organization
• Ability to communicate verbally and in written and various media with many different consumers and partners.
• Strong critical thinking and decision-making skills

Leadership Skills:

• Ability to lead a geographically dispersed team that is composed of employees and contractors located across multiple locations.
• Liaise between Global Infrastructure, interfacing development, Product Owners, and other partner teams to improve performance and availability.
• Ability to build positive relationships with your team, business, and technology partners to achieve established goals.
• Highly motivated, self-starter with a high level of personal accountability able to manage multiple priorities with a sense of urgency
• Promote open, positive and effective communication and cooperation among team members, colleagues and stakeholders with high integrity.
• Ability to effectively interpret technical/business objectives and challenges and articulate solutions.
• Influence and lead team members with creative thought leadership with data driven changes and improvements by challenging status quo and demonstrating risk taking.
• Demonstrate the ability to effectively communicate to internal business clients and all levels of leadership on each facet of issue handling including (but not limited to): issue identification, service restoration, solutions to permanently resolve to ensure high levels of ongoing service or something to that nature.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.