Job Description

Responsibilities

• Greets patients or their families and finds out the nature of their enquiry.
• Provides information to assist patients or refer them to appropriate contact, either in the organization or elsewhere.
• Advocate Patients’ and their families’ rights and responsibilities, confidentiality, information and education.
• Develops and maintains the feedback/complaint procedure for customers to use and receive redressal.
• Communicates all information to Floor Supervisor on daily basis.
• Expedites flow of visitors/patients and ensure that each person receives outstanding customer service by providing a friendly environment, timely & prompt assistance, optimizing waiting time. Provide adequate information as & when required.
• Provides Information about medical insurance coverage to patients and check the same diligently before sending the patient to the doctor.
• Investigates patient/visitor concerns and implements appropriate courses of action.
• To ensure appropriate Billing of Service rendered by patient through HIS.
• Keeps accurate records of discussions or correspondence with customers.
• Perform duties of handling Patient /Telephone/Cash/back office work as specified in the duty roaster.
• Perform other related duties incidental to the work described herein as and when assigned by the higher authorities.
• Provide communication support-assist colleagues, including clinicians and nurses in communicating with patients who have language barriers preventing smooth flow of information, in clinic setting or otherwise, as applicable.

Qualifications

• Preferably a graduate in any discipline.
• Minimum 1-year experience as a receptionist in a patient focused environment and operation of multi-line switchboard system is preferable.  Interest to work in a   Hospital related environment.
• Proficient technology application skills. Basic MS Office (Word, Excel, & Power point) MS Outlook & Internet explorer skills.
• Must have exceptional interpersonal skills, maturity, good judgment and be capable of communicating in a professional manner with diverse range of individuals, superior phone etiquette skills
• Patient focused; service oriented; patient & understanding.
• Efficient organizational skills; ability to handle multiple responsibilities under pressure while maintaining composure
• Ability to work independently with minimal supervision.
• Reliable, punctual, dependable, and responsive
• Excellent command of oral and written English. Arabic language desirable but not essential.