Zendesk is a service-first CRM company that builds powerful, customizable software designed to improve customer relations. At Zendesk, we encourage growth, innovation and believe in giving back to the communities we call home.
We’re looking for a data-driven and customer-obsessed Product-Led Growth (PLG) Product Manager to join our team. In this role, you’ll lead initiatives focused on driving user acquisition, activation, retention, and monetization. As a PLG PM, you will work closely with cross-functional teams including engineering, marketing, and customer success to iterate on product features that increase user retention and lifetime value
The ideal candidate will have experience building customer focused engineering teams and with enterprise billing systems. They should have previously proven success as the leader of dynamic, passionate teams that love to code and build highly scalable mission critical backend services while still being able to deliver important new initiatives that move Zendesk forward as a whole.
What you get to do every day:
Drive Product-Led Growth: Own the strategy and roadmap for product-led growth initiatives, focusing on user acquisition, onboarding, activation, retention, and monetization.
Optimize User Journeys: Continuously improve the end-to-end user experience, identifying friction points and opportunities for self-service activation.
Run Experiments: Design and implement A/B tests, multivariate tests, and other experimentation frameworks to improve conversion metrics and overall product adoption.
Data-Driven Decision Making: Analyze user data to identify growth opportunities, optimize the user funnel, and measure the success of product initiatives.
Cross-Functional Collaboration: Work closely with design, engineering, marketing, and sales teams to align product features and marketing efforts with growth objectives.
PLG Metrics & KPIs: Define and track key performance indicators (KPIs) for product adoption and growth
What you'll bring to the role:
Proven experience driving PLG strategies, especially in SaaS, consumer products, or B2B products.
Strong analytical skills with the ability to leverage data to inform decisions and measure success.
Deep understanding of product funnels, customer acquisition channels, onboarding processes, and user retention strategies.
Comfort working with technical teams and understanding the product architecture, APIs, and integrations.
Strong interpersonal and communication skills, with the ability to work cross-functionally across engineering, marketing, and customer success teams.
Comfortable working with a global team across different timezones with key partners located in the US
About Zendesk’s Product Development Center of Excellence in Pune
Zendesk is in the exciting early stages of establishing a Product Development Center of Excellence in Pune. As an early hire, you will have a unique opportunity to be a pivotal part of this journey. You’ll play a key role in shaping the culture, processes, and success of our Pune site, contributing directly to the growth and maturity of our Product Development Center of Excellence. Your expertise and insights will help lay the foundation for a world-class development center, influencing the way we build and deliver products at Zendesk.
Please note that Zendesk can only hire candidates who are physically located and plan to work in Pune, Maharashtra. Please refer to the location posted on the requisition for where this role is based.
Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to fosterglobal diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, pleaseclick here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.
Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based.
Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.