Career Area:

Supply Chain and Logistics

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Job Summary:

Cat Parts Aftermarket manages inventory and service on 800,000 different parts. This position provides backend support for various facilities/ warehouses in US, Europe, and Asia Pacific locations. The functions include the below mentioned activities:

What You Will Do:

• ASN (Advanced Shipping Notice) Grief resolution for the materials lying with suppliers/contract processors.
• Resolving the grief caused due to discrepancy between invoice and the physical receipts.
• The incumbent reports to the Inventory Manager and will be assigned a specific process to work upon.
• Specific processes may include fixing ASN errors, resolving Receipt Match discrepancies and receiving guidance from TL, SME, or Manager.
• In performing his/her duties, frequent contact may be made with members of the Accounts Payable and other departments.
• Represent the service parts facilities, responsible for contacting suppliers on discrepancy and conformance issues.
• Meet required levels of customer service / turnaround time, agreed upon with the parts facilities.
• Analyzing various data, generating reports & metrics.
• Troubleshoot EDI/technical issues related to material receipt with system & technical teams.
• Actively participate in all technical or functional discussions to establish an effective RCCA (Root Cause Corrective Action) to prevent the re-occurrence.
• Apart from core responsibilities, be flexible to support Inventory control processes whenever required.

Additional Info:

• Degree or equivalent experience desired
• Experience in Supply Chain Management or Logistics or Warehousing functions.
• Knowledge of ASN, EDI (Electronic Data Interchange), and Supplier collaboration to ensure receiving efficiency for the facilities.
• Knowledge of material receipts and dispositions.
• End user knowledge and exposure in SAP, IBM Mainframe, and/or any ERP.
• Experience with statistical analysis using MS Excel (Pivot tables, v-lookups, etc.).
• Demonstrating basic Project Management skills.
• Effective oral and written communications skills required to collaborate with many teams to achieve project deliverables.
• Ability to prioritize and multi-task various responsibilities.
• Strong initiative and ability to learn quickly is desired.
• Should have good team skills and positivity for working in a cooperative and diverse team environment.
• Willingness to work in US/UK/Australia timings.

What you will have:

 Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

Level Working Knowledge:

• Identifies and documents specific problems and resolution alternatives.

• Examines a specific problem and understands the perspective of each involved stakeholder.

• Develops alternative techniques for assessing accuracy and relevance of information.

• Helps to analyze risks and benefits of alternative approaches and obtain decision on resolution.

• Uses fact-finding techniques and diagnostic tools to identify problems.

Logistics Management: Knowledge of logistics and management; ability to follow proper processes and run operations for effective and efficient movement of materials and finished products.

Level Basic Understanding:

• Explains how improvements in logistics contribute to competitive advantage in the marketplace.

• Identifies issues and considerations for inbound and outbound logistics.

• Documents internal and external informative sources or proprietary materials about logistics management

• Describes basic logistical processes and sub-processes.

Supply Chain Management: Knowledge of functions, principles and techniques used in supply chain management; ability to develop and use, strategies, practices and tools for controlling the logistical processes.

Level Working Knowledge:

• Discusses considerations for integrating partner and supplier transactions.

• Recognizes software systems or components used to manage supply chain.

• Summarizes supply chain considerations for different types of products or components.

• Participates in supply chain analysis and uses it to spot trends and improvement opportunities.

• Works with a specific part of supply chain management process.

Data Gathering and Reporting: Knowledge of tools, techniques and processes for gathering and reporting data; ability to practice them in a particular department or division of a company.

Level Working Knowledge:

• Detects and summarizes patterns in data and findings by producing simple reports.

• Assesses common problems and obstacles surrounding data-gathering.

• Customizes data fields to meet clients' needs.

• Interprets and explains results of a data-gathering initiative.

• Participates in projects to gather data for needs analysis

Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviours.

Level Working Knowledge:

• Delivers helpful feedback that focuses on behaviours without offending the recipient.

• Listens to feedback without defensiveness and uses it for own communication effectiveness.

• Makes oral presentations and writes reports needed for own work.

• Avoids technical jargon when inappropriate.

• Looks for and considers non-verbal cues from individuals and groups.

Analytical Thinking: Knowledge of techniques and tools that promote effective analysis; ability to determine the root cause of organizational problems and create alternative solutions that resolve these problems.

Level Working Knowledge:

• Approaches a situation or problem by defining the problem or issue and determining its significance.

• Makes a systematic comparison of two or more alternative solutions.

• Uses flow charts, Pareto charts, fish diagrams, etc. to disclose meaningful data patterns.

• Identifies the major forces, events and people impacting and impacted by the situation at hand.

• Uses logic and intuition to make inferences about the meaning of the data and arrive at conclusions.

Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, Caterpillar offers many job opportunities outside of India which can be found through our employment website at www.caterpillar.com/careers.

What You Will Get:

Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world. Here you earn more than just wage, because we value your performance, we offer a total rewards package that provides day one benefits along with the potential of a variable bonus. Additional benefits include paid annual leave, flexi leave, medical and insurance (prorated based upon hire date).

Final Details:

Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.

If you are interested in joining our team, please apply using an English version of your CV. We look forward to meeting you!

This Job Description is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties and effort required of employees assigned to this job. At the discretion of management, this description may be changed at any time to address the evolving needs of the organization. It is expressly not intended to be a comprehensive list of “essential job functions” as that term is defined by the Americans with Disabilities Act.

About Caterpillar

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

Posting Dates:

April 15, 2025 - April 28, 2025

Caterpillar is an Equal Opportunity Employer (EEO).

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