Overview of the role:This role is the representation of the brand & division to the customer and maintains customer relations to ensure an end-to-end engaged after-sales customer journey that leads to revenue achievement & customer retention.What you will do:•    Build long-term relationships with customers to ensure customer retention & loyalty.•    Achieve financial objectives by upselling & discount control to meet monthly revenue targets.•    Actively engage with the customer through consultation on customer needs & service requirements through the whole service process, in order to ensure vehicle is fixed right the first time. •    Coordinate with the Production Team to ensure timely progress update of Vehicle to customers at all times to keep the customer informed and to maintain the on-time-delivery commitment.•    At the time of delivery (of the vehicle), ensure that the customer is provided detailed explanation of all work performed & cost associated with those repairs, for the customers to understand the value-addition of services rendered by the business. •    Effectively manage customer complaints to satisfactory closure of all complaints, to sustain & improve the Customer Service Value & Net Promoter Scores.•    Active compliance to all Standard Operating Procedures, Company policies & Distributor Programs to ensure consistency in the customer experience. Required Skills To Be Successful:•    Minimum 3 years experience in the automotive industry, preferably in a similar service role related with EVs. •    Technical knowledge provides up-to-date technical information in response to customer inquiries.•    Excellent customer service, willing to go the extra mile.•    Strong English communication skills, Arabic speaker an added advantage!About The Team:•    The role will report to the Aftersales Manager and you will be working in a busy workshop environment wherein you will be dealing directly with Customers, Service Managers, Aftersales Managers, Worshop Teams & Technicians on a daily basis.What Equips You For The Role:•    Diploma or Degree in Technical school / Certificate/Diploma in Automobile / Mechanical Engineering•    Minimum of 3 to 5 years experience in the automotive industry or a similar role.•    A broad-based knowledge to service as a reliable consultant is essential for this role.