Performs tasks and workload, following a structured chain of command for reporting incidents and concerns, and providing information to both prospective customers and hospital staff. Prioritises safety and compliance with hospital policies, promoting incident reporting to enhance patient care. Answers phone calls, maintains proper telephone etiquette, escorts patients as needed, assists with Information Desk duties, and ensures the cleanliness and organization of work areas. Helps patients and visitors with various tasks, monitors the appearance of waiting areas, reports equipment issues, and safety concerns, and supplies inventory reductions to the Patient Relations Supervisor/Coordinator.