Technical Related•Ensure correct patient identification at time of registration.•To ensure proper patient registration as per patients Emirates ID and/or other accepted IDand to avoid data entry errors.•To educate patients of registration process and ensure all consent and registration formsare correctly and duly completed.•To ensure correct and accurate scanning and upload of patient documents onto patient file in HIS System.•To reduce and minimize at time of registration any potential errors from incorrect entry of insurance details, wrong Provider/TPA entry, incorrect card formats etc.•To always carry out eligibility check where applicable and to correctly check eligibility on various insurance company portals•To provide patients with relevant insurance forms where applicable.•Assisting patients in clinic with Booking of follow up appointments, new appointments and rescheduling as per patient request•Assist patient with Mobile App registrations•Ensuring attendance to RCM Related trainings and keeping up to date with new Insurance providers and special tie ups•Complying to Front Office KPI’s as set by Patient Experience ManagerService Related•To greet patients and their families courteously•Giving clear communication to patients of next steps after registration•To deliver the highest level of service to all patients and their relatives•Responsible for patient Confirmation call backs to reduce No Show•Ensuring clear and frequent communication to patients regarding potential wait times•Update patients of potential delays in clinic and of unplanned cancellations and reschedule patients accordingly•Handling patients’ service-related complaints and queries and escalating to Patient Experience supervisor when necessary.