Working at Freudenberg: We will wow your world!
Responsibilities:
Key Responsibilities
Provides proactive training to all IT users to improve digital competencies
Supports the ongoing adoption of digital technologies
Ensures highest business productivity through optimal IT systems availability
Provides user-centric incident and problem management to ensure best digital user experience
Safeguards IT security and compliance according to FHCS or Freudenberg standards
Additional Responsibilities
Performs on-site visits to assigned remote locations
Manages device lifecycle of all IT equipment
Coordinates external IT service providers
Executes local and global IT projects
Organisation
Directly Reports to: Regional Director Digital Advisory or Team Lead
Number of direct reports: none
Interactions (internal & external)
Internal:
Global Director and Regional Director Digital Advisory, Team Lead
2nd level IT support staff
All IT end users
External:
Suppliers and Service Partners
Qualifications:
Professional Experience and Education
Degree in Information Systems or equivalent education
At least 3 years of IT support and training experience
Basic project management skills
Specific Knowledge
Fluent English
Good knowledge of Microsoft technology
Good knowledge IT service management processes
Basic presentation and communication skills
Specific Competencies
See CPIM Skill Matrix
The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.
Freudenberg Gala Household Product Pvt. Ltd.