Job Title: FCY Teller (Foreign Currency Teller)

Department: Front Office

Reports To: Head Cashier

Location: JBR - Dubai

Work Schedule: 6 days/week, 10 hours/day (as per shift schedule)

Job Purpose:

The FCY Teller is responsible for buying and handling foreign currencies (cash) from walk-in customers in a fast-paced exchange environment. The role requires strict adherence to regulatory standards, cash-handling procedures, and internal policies to ensure secure and efficient transactions.

Key Responsibilities:

1. Currency Exchange Operations

• Buy various foreign currencies from customers in accordance with company policies and market rates.
• Accurately count, verify, and authenticate foreign currency notes using detection tools and procedures.
• Ensure the correct rates are applied based on daily approved rates from the Head Cashier or Management.

2. Cash Handling & Accuracy

• Maintain strict cash accuracy during all buy-side transactions.
• Immediately report any cash shortages or overages to the Head Cashier.
• Organize and secure currency in accordance with vault and drawer protocols.

3. Compliance & AML/KYC Requirements

• Verify the identity of customers as per KYC guidelines before processing high-value transactions.
• Flag and escalate suspicious transactions to the Compliance Department or Head Cashier.
• Ensure all transactions are recorded properly on the system in compliance with CBUAE and company regulations.

4. Customer Service

• Greet customers courteously and handle transactions professionally and efficiently.
• Address customer inquiries related to currency exchange services.
• Ensure customer privacy and data confidentiality.

5. System Entry & Documentation

• Accurately input all transaction data in the Remitex or equivalent system.
• Ensure all documentation related to FCY purchases is properly scanned, recorded, and filed.
• Balance and reconcile daily transactions with physical cash before end-of-shift handover.

Skills

1. Cash handling accuracy
2. Customer service orientation
3. Communication skills
4. Computer literacy
5. Data entry proficiency
6. Time management
7. Integrity and trustworthiness
8. Teamwork and collaboration
9. Knowledge of foreign currencies
10. Familiarity with exchange rate trends
11. Ability to work under pressure
12. Compliance awareness
13. Problem-solving ability
14. Professional demeanor
15. Confidentiality maintenance