Job Description:

Ecommerce & Operations Project Manager

We are seeking a detail-oriented, highly organized Ecommerce & Operations Project Manager to support fulfillment and marketplace operations for Pattern. This role will work closely with the Strategic Fulfillment & Marketplace Innovation Manager to facilitate smooth inbound shipments, ensure accurate inventory tracking, and support product catalog management.

The ideal candidate will be comfortable working with marketplace prep teams, middle-mile logistics partners, and Amazon fulfillment processes. While SQL knowledge is a plus, proficiency in Tableau and data validation tools is sufficient. This role requires strong communication skills to engage with internal teams, external partners, and occasionally clients.

Key Responsibilities

Fulfillment & Inventory Operations

• Assists the Strategic Fulfillment & Marketplace Innovation Manager to drive brand performance in fulfillment.
• Handles requests from business partners and brand managers related to fulfillment operations.
• Creates inventory requests & work orders for shipments into Amazon fulfillment centers and other marketplaces.
• Checks and validates inventory levels & locations across multiple warehouses and fulfillment centers.
• Supports marketplace prep workflows, ensuring inventory is properly prepped for inbound shipping.
• Coordinates with middle-mile logistics partners to track shipments and resolve fulfillment issues.

Product & Listing Management

• Keeps product listings healthy and functional, ensuring accuracy and compliance with marketplace standards.
• Gathers and organizes new product information and creates listings in the catalog.
• Reconciles and troubleshoots listings, resolving discrepancies in product content, pricing, or availability.

Operational Coordination & Communication

• Represents Pattern in the most professional way possible when working with internal teams, partners, and clients.
• Communicates with logistics and fulfillment partners to ensure smooth operations.
• Engages directly with clients and external partners, providing updates and resolving inquiries.
• Participates in operational and marketplace-related calls as needed, with camera on for meetings.

Data Management & Reporting

• Pulls and analyzes inventory & fulfillment reports using Tableau and marketplace reporting tools.
• Maintains accurate records of inbound shipments, work orders, and listing updates.
• Identifies and escalates potential operational bottlenecks for resolution.

Required Skills & Qualifications

• Amazon Seller Central and marketplace fulfillment operations.
• Basic understanding of warehouse/logistics operations (or a strong willingness to learn).
• Strong attention to detail for tracking inventory, reconciling listings, and validating shipments.
• Proficiency in Microsoft Excel & Google Sheets; familiarity with Tableau is a plus.
• Fluent English communication skills (spoken and written) to engage with internal teams and partners.
• Comfortable working during U.S. business hours.

Preferred Qualifications

• Experience working with marketplace prep workflows & middle-mile logistics.
• SQL knowledge is a plus but not required.
• Ability to manage multiple tasks and work in a fast-paced environment.
• Strong problem-solving skills with a proactive approach to fulfillment challenges.

Pattern is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.